Privacy Policy

We inform you that this website is owned by DESCUBRE VIGO S.L.U., with VAT number B22568844, hereinafter THE WEBSITE OWNER, with registered office at Avenida Hispanidad 66 – 36203 Vigo (Pontevedra) Spain. As the legal entity responsible for it, informs:

Data Protection

In accordance with the provisions of current regulations on Personal Data Protection, we inform you that the website vigoturistico.com does not contain a contact form, a newsletter subscription form, or online payment gateways or plugins where users have to provide their data. To contact THE WEBSITE OWNER, only the email vigoturistico@gmail.com is made available to users, and to contract or book any of the tourist services or accommodations published on this website, the user must contact and manage directly with the provider of that service or accommodation, thus leaving Vigo Turístico and THE WEBSITE OWNER free of any responsibility.

We inform you that therefore the Vigo Turístico website does not collect any contact or payment data from its users and that therefore no user data of this nature will be incorporated into any file.

Use of Cookies and Activity File

THE WEBSITE OWNER, on its own account or that of a third party contracted to provide measurement services, may use cookies when a user browses the website. Cookies are files sent to the browser by means of a web server in order to record the user's activities during their browsing time.

The cookies used by the website are associated only with an anonymous user and their computer, and do not themselves provide the user's personal data.

Through the use of cookies, it is possible that the server where the website is located recognizes the web browser used by the user in order to make browsing easier, allowing, for example, access to users who have previously registered, access to areas, services, promotions, or contests reserved exclusively for them without having to register on each visit. They are also used to measure the audience and traffic parameters, control the progress and number of entries.

The user has the possibility to configure their browser to be notified of the receipt of cookies and to prevent their installation on their computer. Please refer to your browser's instructions and manuals to expand this information.

To use this website, it is not necessary for the user to allow the installation of cookies sent by the website, or the third party acting on its behalf, without prejudice to the need for the user to start a session as such in each of the services whose provision requires prior registration or login.

The cookies used on this website are, in any case, temporary in nature with the sole purpose of making onward transmission more efficient. Under no circumstances will cookies be used to collect personal information.

Currently, THE WEBSITE uses only this cookie:

• pll_language from Polylang to remember the language selected by the user when they return to the website, and also to obtain the language information when it is not otherwise available.

IP Address

The servers hosting this website will be able to automatically detect the IP address and domain name used by the user. An IP address is a number automatically assigned to a computer when it connects to the Internet. All this information is recorded in a duly registered server activity file that allows subsequent processing of the data in order to obtain purely statistical measurements that allow knowing the number of page impressions, the number of visits made to the web services, the order of visits, the access point, etc.

Buyer Security and Protection and Privacy Policy

Your security and the protection of your data are our top priority.

Payment Security Protocols

To protect your transactions and credit card information, we implement the following protocols:

• SSL/TLS Encryption: The entire payment process is carried out through a secure connection (Secure Socket Layer/Transport Layer Security). This means that the data transmitted between your browser and our server, and that of the payment gateway, is completely encrypted, preventing third parties from intercepting it.
• Certified Payment Gateway: We do not directly store your sensitive credit card information. Processing is delegated to Redsys, an external payment service provider, certified under the PCI DSS (Payment Card Industry Data Security Standard) regulations, which guarantees the highest security standards in financial data management.
• Strong Authentication (3D Secure): We apply security protocols such as 3D Secure (Verified by Visa, Mastercard SecureCode) to verify the identity of the cardholder at the time of purchase, reducing the risk of fraud.

Privacy and Data Protection Policy

In accordance with the General Data Protection Regulation (GDPR), we inform you about how we process your personal information:

1. Data Controller: The controller of your data is DESCUBRE VIGO S.L.U., with VAT number B22568844 and registered office at Avenida Hispanidad 66 – 36203 Vigo (Pontevedra) Spain. You can contact us at vigoturistico@gmail.com
2. Collected Data and Purpose: We collect basic data (name, surname, email, telephone, and booking details) with the exclusive purpose of managing your tour booking, processing the payment, sending you the confirmation, and, if you authorize it, sending you commercial communications about our services.
3. Data Retention: Your data will be kept for the time necessary to fulfill the purpose for which it was collected and to meet any legal responsibilities that may arise.

Buyer Rights (Data Subject Rights)

As a buyer, you have the right to exercise the following rights over your personal data:

• Access (A): Right to know what data of yours we are processing and for what purpose.
• Rectification (R): Right to request the modification of your data if it is inaccurate or incomplete.
• Erasure (SU): Right to request the deletion of your data when, among other reasons, it is no longer necessary for the purpose for which it was collected (commonly known as the «right to be forgotten»).
• Restriction of Processing (LI): Right to ask us to limit the use of your data.
• Portability (PO): Right to receive the personal data you have provided to us in a structured, commonly used format, and to transmit it to another controller.

How to Exercise Your Rights?

You can exercise any of these rights by sending a written request to our contact email vigoturistico@gmail.com. The request must be accompanied by a copy of your identity document to verify your identity.